privacy policy
Effective Date: August 5, 2026
Owner: Pamela Henning, LCMHC, LCASA, NCC
Practice Name: Empathy House Counseling & Wellness, PLLC
Licensed In: North Carolina (#17637)
Website: https://www.empathyhousecounseling.com
Contact Email: pamela@empathyhousecounseling.com
1. Introduction
Empathy House Counseling & Wellness, PLLC ("Empathy House," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through this website.
This Privacy Policy explains what information we collect, how it is used, and the choices you have regarding your information.
By using this website, you agree to the terms of this Privacy Policy.
2. Information We Collect
Personal Information
You may voluntarily provide personal information, including:
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Name
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Email address
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Phone number
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Information submitted through contact forms
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Any information you choose to include in your message
Please avoid sending sensitive or confidential health information through website contact forms or standard email.
Automatically Collected Information
Like many websites, we may automatically collect certain technical information, including:
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IP address
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Browser type
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Device information
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Pages visited
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Date and time of your visit
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Referring website
This information helps us understand how visitors use our website and improve its performance.
3. How We Use Your Information
We may use your information to:
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Respond to inquiries
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Communicate regarding potential therapy services
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Provide requested information
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Improve our website and visitor experience
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Comply with applicable legal and ethical obligations
We do not sell, rent, or trade your personal information.
4. Therapy Services & Protected Health Information
Submitting information through this website does not create a therapist-client relationship.
If you become a client of Empathy House Counseling & Wellness, PLLC, information collected as part of your clinical care is governed by our Notice of Privacy Practices and applicable federal and North Carolina laws, including HIPAA. Clinical records are maintained separately from this website.
5. Cookies & Analytics
This website may use cookies or similar technologies to improve website functionality and understand visitor behavior. We may use analytics services, such as Google Analytics, to collect anonymous website usage information. These tools do not collect Protected Health Information through this website. You may disable cookies through your browser settings at any time.
6. Third-Party Services
Our website may link to or integrate with third-party services, including, but not limited to:
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Headway (insurance verification, scheduling, and billing)
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Google Maps
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Google Analytics
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Social media platforms
These third-party services maintain their own privacy policies. Empathy House Counseling & Wellness, PLLC is not responsible for their privacy practices or content.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect the information submitted through this website. However, no method of transmitting information over the internet or storing electronic data is completely secure. We cannot guarantee absolute security.
8. Children's Privacy
This website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children through this website.
9. Your Rights
Depending on applicable law, you may have the right to:
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Request access to personal information we maintain about you;
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Request correction of inaccurate information;
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Request deletion of certain information when appropriate; and
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Opt out of non-essential communications.
To make a request, please contact us using the information below.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.
11. Contact Information
If you have questions about this Privacy Policy, please contact:
Empathy House Counseling & Wellness, PLLC
Pamela Henning, LCMHC, LCASA, NCC